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I Want to Send My Customer a “Your Item Has Been Shipped” Email Using VirtueMart 2.0

The Situation

You’ve received a customer order, processed the order and posted it off to your excited customer.  To keep your customer up to date, you want to send them an email to let them know that their order has been dispatched and is on it’s way.

The easiest way to do this is to send a “Your order has been shipped” email, along with all the relevant details.

VirtueMart can do this for you.

The Solution

Go to Components -> VirtueMart

Click on Orders

Find the order that has been dispatched/sent to the customer, and change the dropdown dox for that order from Confirmed to Shipped.
VirtueMart order confirmed
VirtueMart order shipped

 

Push the Update Order Status button in the top right hand corner (looks identical to a normal Save button) to send the email to your customer.

Note: To send the “Your order has been shipped” email to your customer, make sure the appropriate “Notify Shopper” box (see below) is ticked (this should be ticked by default).

VirtueMart notify shopper

It is always recommended to do a test run to see how your automated email appears, and if it contains all the information that you would like it to.

Alternatively, if you want an easy solution I’d recommend ARTIO’s VirtueMart Email and PDF “Your Item Has Been Shipped” Generator which makes sending delivery or shipment notes as easy as pie.  It’s also great for tailoring your delivery/shipment template to look the way you want, as it uses a standard Joomla editor (same as you would use for normal Joomla articles) and therefore there’s no need to get your hands dirty with back end code.

If you get stuck, or have any questions just pop your comment below or contact us and we’ll get right back to you.

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Sara Thornton

Sara is a Jack (or Jill) of many trades. A web designer and developer, an ethical SEO implementer, an AdWords advocate, as well as being our in house user-guide creator and trainer. In her spare time she loves a bendy/stretchy yoga session, and feels most happy when she's near the ocean (ideally with a ridiculously absorbing book).

Comments (4)

  • HI DEAR I WAS TRYING YOUR IDEA ABOUT SENDING AN EMAIL TO MY CLIENTS ITEMS HAS BEEN SHIPPED
    AND I END IT UP NOTHING TOOK ME NO WERE !
    DO I HAVE TO PAY FOR THIS SOFTWARE?
    THANKS

    • Hi Carl,

      Thanks for your post.

      Would you be able to confirm which version of VirtueMart you are using?

      If you’ve followed the instructions above, the shipping email should get sent out and refresh the page with an information message (at the top) saying that an email has been sent. Are you seeing something similar?

      Best wishes,
      Sara

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