Gmail Suddenly Stopped Sending My Business Emails
So one day (typically on a crazy busy day – Murphy’s Law), Gmail just starts bouncing your business emails that are being sent via your company mail server. All was working fine for the last few months, and you sent other emails just a few minutes ago with no problems.
But now? You’re getting something that looks like this:
Delivery to the following recipient failed permanently:
email.address@gmail.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the relay mail.company-domain.com by mail.company-domain.com. [IP.Address.XXX.XX].
The error that the other server returned was:
535 Incorrect authentication data (SMTP AUTH failed with the remote server)
But this has been working perfectly for ages! What happened?
Well, if you are still receiving email successfully to the problematic email address, the problem may be that Gmail just needs a little help in refreshing its memory.
To fix things:
- Go to the cog symbol on the right hand side of Gmail
- Go to Settings
- Go to Accounts and Import
- In the Send Mail As section, find the email address that you just sent from (which caused the bounced reply – i.e. the above error), and to the right click Edit Info.
- Click Next Step and then Save Changes.
- Try sending your email again, and all should now be well.
- Revel in your awesomeness.
Ahmad
Hi Sara,
Suddenly, we cano’t send or receive any email through our Est. gmail accounts.
I tried the steps u mention, but i did not found Accounts and Imports in step No. 3
“1.Go to the cog symbol on the right hand side of Gmail
2.Go to Settings
3.Go to Accounts and Imports
4.In the Send Mail As section, find the email address that you just sent from (which caused the bounced reply – i.e. the above error), and to the right click Edit Info.
5.Click Next Step and then Save Changes.
6.Try sending your email again, and all should now be well.
7.Revel in your awesomeness”
Kindly help me to solve this problem
Thanks in advance
Ahmad
Sara Thornton
Hi Ahmad,
If you can’t receive any emails then this might not be Gmail – you might want to check with your hosting company to see if your email server is working correctly.
Best wishes,
Sara
Kat
I’ve suddenly started having the same problem with my work email. I followed the steps above, but it doesn’t seem to recognise my password anymore (even though I’m sure it’s the correct one). Is there anyway of changing or checking the password on the ‘next step’ section?
Sara Thornton
Hi Kat,
If it doesn’t recognise your password, then the password is most likely the problem. This means you’ll need to contact the person who supplied the email password to you (or reset your password through normal means if you are able to). Once you’ve got the correct password and update the appropriate email account, this should fix your problem.
Hope this helps!
Steve Webb
I am having the same problem with gmail not recognising my password (which I’m sure is right). How or where do I reset this through normal means?
Many thanks
Steve
Sara Thornton
Hi Steve,
If your Gmail password is not being recognised then you’ll need to reset it via Google’s reset procedure: https://www.google.com/accounts/recovery/
If your business email password is not being recognised and you want to change it, then you’ll need to contact the person or company that provided the email password details to you originally. If you created the email and password yourself, then you’ll need to return to the location where you created the password and there will most likely be instructions there to reset your password.
I hope this helps,
Sara
Steve Webb
Thanks for trying but not there yet. Maybe I asked the wrong question. No problem with gmail password or (I think) business email one. This is what I see when I try to ‘Save Changes’ as suggested in your original response:
Configure your emails to be sent through bordeauxgold.com SMTP servers Learn more
You are currently using: secured connection on port 465 using SSL
To edit, please adjust your preferences below.
SMTP Server: Port:
Username:
Password:
Secured connection, using SSL (recommended)
Secured connection using TLS
Authentication failed. Please check your username/password.
[Server response: 535 Incorrect authentication data code(535) ]
Any other suggestions?
Best regards
Steve
Sara Thornton
Hi again Steve,
Was your business email setup in Gmail working fine previously? Or are you setting up your business email in Gmail for the first time?
If you’ve followed the steps in the main article above and are still having no luck then there are a couple of things to double check:
1. Ensure that your business email password is correct by logging into webmail (or any similar system that is provided by your original business email provider).
2. If you’ve successfully logged into another system with your email address and password and you haven’t recently moved hosting server (or made any other hosting changes), then let me know. If you can’t successfully log into webmail (or similar) then the problem is most likely the password and you’ll need to contact the person/company who provided the password to see if it has been recently changed, and/or if it can be reset.
Thanks,
Sara
P.s. – possibly a silly question, but just to double check: in step 5 in the instructions above (Click Next Step and then Save Changes), were the username and password fields already correctly populated? If they were empty then they need to be populated with the correct information (where username is your full business email address).
Steve Webb
I think I’ve solved it now by changing an individual email password within my business domain.
Many thanks for all your help – couldn’t have thought it through without you.
Best regards
Steve
Sara Thornton
My pleasure – glad it all worked out!
Best wishes,
Sara
Eliza Toth
Thank you, Sara!
I was about freaking out there! I realized this happened to me because I changed my host login password.
-Eliza
Sara Thornton
My pleasure – glad it helped!
Sid Huff
Hi Sara…..I HOPE you can help me with this. My ‘other’ email provider is TDS Telecom. I am able to have GMAIL pick up all incoming email to the TDS account and put it into a folder labeled TDS. HOWEVER… (pregnant pause), when I try to send a group email and use the TDS email as the ‘from’ account, it is being denied by the TDS server with the error messages described above. TDS tells me TLS and port 587 should work, but does not. Is there anything ELSE I might be missing? Individual emails using the TDS as the ‘from’ address appear to work OK. Thanks for your time & help.
Sid Huff / Marble Hill, GA
Sara Thornton
Hi Sid,
Has this always been a problem? Or is this something that has only recently become a problem?
Also, are you using Gmail in a browser on your computer? Or are you using a mobile phone app, or a desktop client (such as Outlook or Apple Mail)?
Sid Huff
Sara, I am using Gmail on a WIN7 desktop PC with the Chrome Browser.
Just set up my TDS email to be picked up by Gmail, so it has not yet
worked properly. Prior to this, I used to go to tds.net and log in to
pick up my email there, and read about the feature in Gmail, so I
decided to see if I could simplify things. As I said, I GET my TDS
messages just fine. I have a group email of about 25 that I send
a blog-type email to every day. To do this,, and not SHOW all
the addresses, I go into my TDS account, send the email to my
Gmail address and BCC the group email account. SOME of the
recipients GET the email but most do not. Am looking for a
pattern. Those that don’t get the SMTP AUTH error. TDS was
no help. Thanks again.
Sid
Sara Thornton
Hi Sid,
If some emails are getting through but others aren’t, then it could be that the recipient ISP’s are flagging your email as spam (hence the inconsistency).
ISP’s each have differing criteria for flagging if email is spam or not based on a variety of checks. Sending bulk BCC emails through Gmails servers most likely triggers an alarm bell for a number of ISP’s.
There are a range of things that you can do to help the situation:
https://blog.kissmetrics.com/avoid-the-spam-folder/
http://serverfault.com/questions/48428/how-to-send-emails-and-avoid-them-being-classified-as-spam
http://forums.cpanel.net/threads/email-sent-from-server-marked-as-spam-by-gmail.306031/
If you follow the above links and still have no luck, then maybe look to use an external service such as MailChimp for your newsletters.
I hope this helps,
Sara
tomRmalcolm
Hi Sara,
This fix worked beautifully!
Currently reveling in my awesomeness!
Thanks!
Tom
Sara Thornton
🙂 Glad it helped!
Mario Ramirez
Thanks for your very helpful post Sara
Sara Thornton
Glad it helped Mario.
Lisa
Success! Thank you!!!
In my case I had changed my password with my host and I think gmail needed me to renter the new password but didn’t know to tell me to do that. Your instructions lead me there. thank you!
Lisa
Sara Thornton
Glad it helped Lisa!
Justin
This worked for me!
Sara Thornton
Thanks for your feedback Justin!
Kenny
This worked perfectly for me! Thanks so much….it was driving me nuts trying to figure out why this problem just started happening….
Sara Thornton
Glad we could help Kenny!
Niall Gribben
Thank you for a quick fix………………..
Sara Thornton
Thanks for your kind feedback 🙂
andrea leone
i cant find NEXT STEP (point 5 in your procedure list)
Sara Thornton
Hi Andrea,
Can you double check that you followed point 4 exactly and that you’re in the “Send Mail As” section and have clicked “Edit Info”?
Andrew
Worked perfectly, thanks.
Sara Thornton
Thanks for your feedback Andrew. Glad it helped!
Edgar
Thank you for posting this. This fixed it right away! I had to update my outgoing server name. And worked great.
Sara Thornton
Thanks for your feedback Edgar!
Camille Jasmin
When I clicked Edit Info, nothing happened, hence never could do step 5.
Sara Thornton
Hi Camille,
The “Edit Info” link should open a new tab or window, so you may need to check if there’s a tab/window hiding behind your current window. You may also want to check that a browser or 3rd-party pop-up blocker isn’t preventing the new tab/window from opening.
Best wishes,
Sara
RyanTrinity
thanks it work for me
Sara Thornton
Thanks for your feedback Ryan, and glad our solution fixed the problem.
Jayagopal
Thanks a lot for sharing the solution, Sara. It works!!!
Sara Thornton
Happy to help Jayagopal! Thanks for your feedback 🙂
Microsoftme
thanks a lot it worked
Sara Thornton
Thanks for your feedback. Glad this worked for you!
Bhanu Prasad
Hi Sara I am havign same problem and can you please kindly help
Sara Thornton
Hi Bhanu, thanks for your post.
Did you have any luck with the fix in our article above?
ansar
Hi Sahra !
You are an absolute combat and lifesaver. It works. xxx
Sara Thornton
Thanks for your post ansar, and glad our solution worked for you 🙂