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cPanel Security Questions Verify But I Still Can’t Log In

Sometimes problems show themselves in bizarre symptomatic ways.

Take this example:

Symptom:

  1. When logging into cPanel, the security questions window (if you’ve got this enabled) appears.
  2. You enter all the correct answers.
  3. The answers are verified as correct.
  4. You click continue, and……..
  5. You’re back at the security questions again.
  6. Wha…?

Don’t worry, you (probably) haven’t been hacked, and this isn’t some crazy cPanel update.

The cause is actually (drum roll please)…..

…..the cPanel account has exceeded it’s disk space allowance!

Talk about bizarre symptoms to a disk overage situation.

To fix the problem, free up some space (either via FTP, or your file manager), or grant the account more space.

Try logging in again, and you should be fine.

NOTE: if you’re deleting items to free up space, it may take 5 or 10 minutes for the cPanel account to update it’s records and acknowledge the new space, so make yourself a banana/pineapple smoothie whilst you wait, and then check that all has righted itself.

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Sara Thornton

Sara is WebHolism's SEO Guide and Trainer. She's the one you'll see in all our YouTube videos, and helping folks out with their SEO queries on social media. She runs the fabulous SEO Clarity Club which teaches women how to do their own SEO. In her spare time she loves board games, and splashing around in the sea.

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